澳洲税务局最新消息：澳大利亚税务局

澳洲税务局最新消息：澳大利亚税务局whether there is anything unique or unusual in the physical and technical ATO technology infrastructure and/or architecture and/or environment that suggests there is a high risk of a repeat or like failureadequacy of restoration and resumption procedures of technology infrastructure and applicationsa definitive description of the failure and its root causefactors leading to the outage and contrib

一篇来自ITnews网站文章说，澳大利亚税务局（ATO）网站突然“离线”不可用。官网显示“由于原因不明的‘硬件问题’，导致网站暂时停用，技术人员正调查、解决问题，敬请期待更新。” 后经调查，此次硬件问题导致澳大利亚税务局丢失了1PB数据。

于是，有人将原因归咎给了税务局去年年底采购了两套HPE 3PAR SANs设备，消息说是SAN控制器出现故障导致存储的1PB数据丢失。按照存储系统的基本常识，控制器故障只是宕机，但是数据依然在硬盘里面，只有当硬盘同时坏掉的情况下才会出现数据丢失情况。同时，从消息分析出ATO也采用了备份机制，因此这1PB数据不应该说是“丢失”，而是“不可用”而已。当然因为两套存储系统都宕机了，所以备份恢复的时间自然会很长。

但是，2016年12月16日来自ATO官方最新消息称，“Let me confirm there has been no loss or compromise of data.”也就是说从来没有出现数据丢失的情况，即使在存储宕机的情况下。

1. a definitive description of the failure and its root cause

2. factors leading to the outage and contributing to the duration scale and scope of the outage

3. adequacy of back-up and contingency strategies and arrangements and explanation as to why fail- over to our secondary site did not work

4. adequacy of restoration and resumption procedures of technology infrastructure and applications

5. whether there is anything unique or unusual in the physical and technical ATO technology infrastructure and/or architecture and/or environment that suggests there is a high risk of a repeat or like failure

6. adequacy speed and robustness of the critical event response provided by various vendors and other non-ATO entities

7. any other observations or advice on improvements to IT systems to prevent a re-occurrence of the issues along with the indicative costs and benefits for any improvement options to be considered.

The independent reviewer will also make observations about the ATO’s approaches to inform and update the community the Government and staff on the situation. The ATO is also after feedback about its business continuity management and its capability to:

1. detect the outage

2. ascertain the scale and scope of the impacts

3. mobilise sufficient response and

4. manage the recovery and resumption of business.

Thursday morning update

15 Dec 2016 08:51AM AEDT

We have again worked through the night with our partners to continue to restore functionality of our core systems.

The Tax Agent Portal BAS Portal and Business Portal are back online and we expect to see continued improvements in the functionality of these services as well as ato.gov.au today.

We have done what we can to restore priority services and acknowledge there is a significant amount of work to stabilise our IT environment and bring remaining applications back online.

We appreciate the community's patience today as there will be increased traffic through our systems as people start to use them again.

We are also working to restore system and application related data that was affected by the outage. Once again no taxpayer data has been lost.

Our priority focus today is on restoring systems that process refunds and we will fast-track refunds where we can in the lead-up to Christmas.

Wednesday afternoon update

14 Dec 2016 06:45PM AEDT

We have been continuing to work to restore a number of core services today including the Tax Agent Portal and the BAS Agent Portal. We’d like to thank the many tax agents who helped us work to verify and test these services today. We appreciate their efforts in trying circumstances.

Over the course of Wednesday afternoon we have experienced further performance issues as we have sought to restore our services. This has impacted the availability of our portals and ato.gov.au at different times of the afternoon.

We are working on restoring the website and the portals to full functionality as a priority. Specialist technicians from the ATO and HPE will continue to work around the clock to restore these services. Once these have been restored we will focus our efforts on other core services as well as processing payments and refunds.

We anticipate that there may continue to be intermittent disruptions over the coming days as we continue the process to restore full services. The performance of different systems will vary as this restoration process is undertaken.

We will continue to provide further updates as they become available.

We’d like to reiterate that no data has been lost and our systems have not been compromised. This is a complex restoration process requiring significant manual processing which unfortunately is taking longer than we expected to complete.

We appreciate everyone’s patience as we undertake this restoration and apologise for any inconvenience.

Wednesday morning update

14 Dec 2016 10:04AM AEDT

ATO experts and our partners at HPE have continued to work around the clock to bring our core systems back online.

We can confirm that there has been no loss of data. While we experienced some corruption of data we are in the process of fully restoring this information from back-up. No taxpayer information has been compromised.

ato.gov.au has been live since yesterday afternoon. The links from the website to other impacted systems will be restored as these come back online. Our case management systems are back up and running.

We are working towards bringing the Tax Agent Portal back online later today and will confirm when it is functional.

Other services will be brought online gradually over the coming days and we will continue to keep the community informed of our progress.

We will work with any clients to ensure they are not disadvantaged because of the systems issues.

We appreciate everyone's patience as we have worked through these issues and apologise for any inconvenience.

FAQs

When will systems be back?

Our website and case management systems are back online. The links from the website to other other impacted systems will be restored as these come back online. We are working towards bringing the Tax Agent Portal back online later today. Other services will be brought online progressively over the next few days.

Have you lost one petabyte of data?

No. The petabyte of data referred to in media reports relates to storage capacity which includes not only data but applications and systems as well. This figure does not relate to data impacted by the outages. While we experienced some data corruption we are in the process of fully restoring this data from back-up. No data has been lost.

Was this caused by a cyber attack or denial of service?

No. The issues were caused by a hardware failure and did not relate to any external factors.

What caused the outage?

We experienced a failure in our storage hardware. Our primary back-up systems that should have kicked-in immediately were also affected. We understand this is the first time this problem has been encountered anywhere in the world and we are working with our partners at Hewlett Packard Enterprise to determine the underlying cause. While these investigations are ongoing we have had to implement alternative recovery procedures that took longer to complete.

I needed to make a payment but have been unable to due to the systems issues. Will I be penalised?

We will work with any client to ensure they are not disadvantaged as a result of the outage.

I'm waiting on my refund and was expecting it for Christmas. Will there be delays?

We will fast-track refunds where we can.

Have ATO staff been sitting idle while these issues have been investigated?

No. Our internal case management systems are back online and staff are able to perform normal duties. Alternative work arrangements were made over the past few days for any staff member who was unable to perform their normal duties due to the outages. Many staff were not directly impacted by the outages and were able to work as normal.

How will you make sure this won't happen again?

After full restoration investigations will continue on the cause of the outage to ensure we treat the underlying issue.

Last modified: 16 Dec 2016QC 50768

——阿明／分析评论——

本文来源：阿明独立自媒体，微信公众号datachina，版权所有，侵权必究，转载请授权。