管理学沟通方法和技巧（周二管理学小知识）
管理学沟通方法和技巧（周二管理学小知识）(二）编码The information sender is also the initiator of communication. For some reason he has the idea of communicating with others and encodes the content that needs to be communicated to deliver it to the object he wants to communicate with.信息发送者也就是沟通的发起者，他出于某种原因产生需要与他人沟通的想法，将需要沟通的内容进行编码以传递给他所要沟通的对象。（1） Message sender
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(一)信息发送者
信息发送者也就
是沟通的发起者，他出于某种原因产生需要与他人沟通的想法，将需要沟通的内容进行编码以传递给他所要沟通的对象。
（1） Message sender
The information sender is also the initiator of communication. For some reason he has the idea of communicating with others and encodes the content that needs to be communicated to deliver it to the object he wants to communicate with.
(二）编码
编码就是将信息转换成传输的信号或符号的过程，如文字、数字、图画、声音或身体语言等。信息发送者必须将信息编码成信息接收者可以解码的信号。信息在编码的过程中将受到信息发送者的技能、态度、知识、文化背景等影响，如果编码的信号不清楚，将会影响信息接收者对信息的理解。
（2） Coding
Coding is the process of converting information into transmitted signals or symbols such as words numbers pictures sounds or body language. The message sender must encode the message into a signal that the message receiver can decode. The information will be affected by the skills attitudes knowledge and cultural background of the information sender in the process of coding. If the coded signal is not clear it will affect the information receiver's understanding of the information.
(三）信息的传递
通过某种渠道将信息传递给信息接收者，由于选择编码的方式不同，传递的方式也不同，可以是书面的，也可以是口头的，甚至还可以通过形体动作来表示。
（3） Transmission of information
The information is transmitted to the information receiver through a certain channel. Due to different coding methods the transmission methods are also different. It can be written oral or even expressed through physical actions.
(四)信息接收者
信息接收者是信息发送者传递信息的对象，他接收信息发送者传递来的信息，并将其解码 理解后形成自身的想法。
（4） Information receiver
The information receiver is the object of information transmission from the information sender. He receives the information transmitted by the information sender decodes it and forms his own ideas after understanding it.
(五）解码
解码就是信息接收者将通道中加载的信息翻译成他能够理解的形式。信息接收者在解码的过程中，需要与经验、知识和文化背景相结合，以使获得的信号转换为正确的信息。如果解码错误 信息将会被误解或曲解。
（5） Decoding
Decoding means that the information receiver translates the information loaded in the channel into a form that he can understand. In the process of decoding the information receiver needs to combine with experience knowledge and cultural background to convert the obtained signal into correct information. If the decoding is wrong the information will be misunderstood or misinterpreted.
(六）反馈
信息接收者将其理解的信息再返回给信息发送者，信息发送者对反馈信息加以核实和做出必要的修正。反馈构成了信息的双向沟通。
（6） Feedback
The information receiver returns the information he understands to the information sender who verifies the feedback information and makes necessary corrections. Feedback constitutes a two-way communication of information.
(七)噪声
噪声是指沟通过程中对信息传递和理解产生干扰的一切因素。噪声存在于沟通过程的各个环节，如难以辨认的字迹、沟通双方有较难听懂的语言、固有的成见、身体的不适、对对方的反感等都可以成为沟通过程中的噪声。
（7） Noise
Noise refers to all factors that interfere with information transmission and understanding in the process of communication. Noise exists in all links of the communication process such as illegible handwriting difficult language for both sides of the communication inherent prejudice physical discomfort antipathy to each other etc. can become noise in the communication process.
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翻译来源于谷歌翻译
图片来源于百度
